5b77 Privacy Policy – How We Keep Your Information Safe

Introduction

5b77 is an online gaming platform committed to providing a safe and enjoyable gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains how 5b77 collects, uses, and protects your personal information.

By using our website or mobile app, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account or using the 5b77 platform.

This Privacy Policy applies to all users — from newly registered members to long-time players. The same rules apply equally to everyone. We want you to feel confident knowing that your information is in safe hands whenever you use 5b77.

What Information Is Collected

5b77 collects information in several ways. In addition to data you provide directly, some information is also collected automatically while you use the platform.

As part of KYC (Know Your Customer) verification, a copy of your national ID or passport may be requested. This information is used solely to confirm your identity and prevent financial fraud.

Why and How Your Information Is Used

5b77 uses your information only for specific, legitimate purposes. No data is collected unnecessarily. The main purposes are outlined below:

• Account management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals accurately.
• Customer Service: Your information is used to resolve issues and facilitate communication with our support team.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal compliance: Certain information must be retained to meet regulatory requirements.
• Service Improvement: Usage patterns are analyzed to improve your gaming experience.
• Promotional Communications: With your consent, we may send you information about offers and bonuses (you can opt out at any time).

Cookie Policy

5b77 uses cookies and similar technologies to keep the website and app running smoothly. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies used by 5b77:

• Essential cookies: These are strictly necessary to maintain login sessions and ensure security. The platform cannot function without them.
• Functional cookies: Helps remember your preferences and settings (language, theme, etc.).
• Analytical Cookies: Anonymous data is collected to understand how users interact with the platform.
• Security Cookies: Used to detect unauthorized access and fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Data Sharing & Third Parties

5b77 never sells your personal information or shares it without your permission. However, limited data may be shared with trusted third parties in certain circumstances:

• Payment Processors: Necessary financial information is shared with Mobile Banking, Nagad, Rocket, or your bank to complete deposits and withdrawals.
• Identity Verification Services: Certain information may be shared with verification agencies as part of the KYC process.
• Law enforcement agencies: Information may be disclosed to regulatory authorities in response to a court order or legal obligation.
• Technology Partners: They may have limited access to data for cybersecurity and technical maintenance purposes.

Data Protection Methods

5b77 uses industry-standard technology and practices to protect your information. Our security framework operates on the following levels:

• SSL/TLS encryption: All communication between 5b77 and your device is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication: Two-factor authentication is required for account login and significant account changes.
• Regular Security Audits: A dedicated third-party expert team regularly audits our systems to identify vulnerabilities.
• Access controls: Only authorized personnel are permitted to access specific data.
• Backup Systems: Regular data backups are stored securely.

Your data rights

As a 5b77 user, you have the following rights over your own information:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

Data Retention Period

5b77 retains your information only for as long as it is needed. All relevant data is kept for the duration that your account remains active.

• Account information: May be retained for up to 5 years after account closure for legal compliance purposes.
• Financial transaction records: A minimum retention period of 7 years is required under financial regulations.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are stored for up to 12 months.
• Support Contact: Complaint and support records are deleted 2 years after resolution.
• KYC documents: Retained for up to 5 years in accordance with regulatory requirements.

Once the retention period expires, data is securely deleted or anonymized.

Children's privacy

5b77 is intended for individuals aged 18 and above only. We never knowingly collect information from minors.

If we have evidence that an account belongs to someone under 18, we will immediately close that account and delete all associated data. If you believe a minor is using 5b77, please notify our support team.

Privacy Policy Updates

5b77 may update this Privacy Policy as needed. Users will be notified of significant changes via email or platform notifications.

The date of the latest update is always shown at the top of this page. Continued use of 5b77 after a new policy takes effect will be considered as your acceptance of the updated terms.